Wayne WenEnterprise AI · Sydney
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Wayne
Wen

AI implementerAI Business OSAnthropic Partner NetworkSince 2004 · Sydney

I help businesses make AI pay off.

20 years running enterprise programs, most recently AI for the Australian and NSW governments. Now I build AI digital staff for business owners and their teams.

/01Founder, AI Business OS↗ /02Founder, LearnCraft↗ /03Co-organiser, AI X Australia↗ /04Former Program Manager, AI & Data · DAFF↗
Wayne Wen in a navy suit in his study
Nº 01 · PORTRAIT
SYDNEY · 2026
20yrs+
delivering technology and digital programs
150MA$+
federal transformation program where I led the data & AI stream
2,000+
NSW public schools on the learning platform I delivered
1,200+
Australian teachers registered with or following LearnCraft
Partners Anthropic Partner Network member OpenAI partnership · in progress
20 years · one job

For 20 years I’ve done one thing:
turn technology into profit.

Fewer hours, more customers, better margins.

In 2004 I was employee #1 at GoGet, the Sydney car-share startup, building the platform from scratch with its two founders. I then spent seven years at Accenture in management consulting and systems integration. I’ve also built my own company, Mendao Travel, backed by a Meituan angel investor and a Ctrip shareholder. Since 2023 I’ve led AI programs at the NSW Department of Education and the federal Department of Agriculture.

  • Macquarie University · Admissions

    Rebuilt domestic and international admissions. Domestic students now find and choose courses online themselves; overseas agents manage course and admissions data through a global agent portal. Agents’ manual work fell 70%, and course updates went from weeks to hours.

  • Greencross · ANZ retail & vet network

    Connected data from 200+ stores, pet e-commerce and 150+ vet hospitals across Australia and New Zealand into one cloud platform. For the first time a customer’s store, online and clinic records lined up, and reporting stopped relying on manual extracts, which fell 80%.

  • Coposit · Fintech

    Built the product and delivery team from zero and launched the payments and SaaS platform, cutting release cycles by 30%. The company went on to raise a A$14M first round.

  • Mendao Travel · My startup

    Connected 700+ Australian wineries and local suppliers to our B2B system, linked directly to Ctrip and other major Chinese travel platforms, so orders went straight to suppliers.

  • DAFF · Federal government

    Import clearance documents used to be checked by hand by 70+ staff. We moved to AI-assisted review: AI classifies and processes the documents, and people handle only the decisions that need judgement.

Anyone can buy the models and the tools. What owners care about is hours saved, customers gained and profit up. The same methods work for small and mid-sized businesses, and they change faster.

Today · AI digital staff

Give your company a team of AI digital staff. Writing content, answering customers, following up leads, organising documents and preparing reports all go to them. You save on headcount and on the back-and-forth between people. People make the calls and sign off.

20 years in one line If AI doesn’t show up on the P&L, it isn’t working.
Run it ourselves firstUse your own materialLive, or it doesn’t countUse AI responsiblyPlain languageResults in the numbers
Profile · Key facts

At a glance

  • Bachelor of Engineering (Hons), UTS. An engineer who also speaks business and management.
  • Employee #1 at GoGet, building the car-share platform with its two founders.
  • Seven years at Accenture in Management Consulting & System Integration, to Senior Manager.
  • Founded Mendao Travel, a B2B travel platform backed by a Meituan angel investor and a Ctrip shareholder.
  • 2024–2026: Program Manager, AI Adoption, Data & Innovation, Department of Agriculture, Fisheries and Forestry (DAFF).
  • 2026: founded AI Business OS; also runs LearnCraft, an AI-first online learning platform.
  • Member of the Anthropic Partner Network.
  • Certified SAFe® Scrum Master, PRINCE2 Agile and Salesforce.
What does Wayne do?

He helps businesses wire AI into real workflows, through in-house training, a cohort program, forward-deployed engagements and one-to-one diagnostics.

What is an FDE?

A Forward Deployed Engineer works inside the client’s business to connect technology to real operations. I apply that model to AI adoption for small and mid-sized businesses: on site, through to go-live.

Is my business too small?

The program is built for service, education, consulting and cross-border businesses of 1 to 20 people. Smaller teams decide faster and change faster.

Do I need to be technical?

No coding needed. You need to be willing to explain how your business works, and to use the system every week.

How do you handle data and privacy?

I’ve run privacy impact assessments and AI governance on government programs. Before we start, we agree what data AI can see, which tools we use and where the data is stored.

STAGEPERIODTHREAD
Zero to one2004–2006Employee #1 at GoGet, building the car-share platform with its two founders.
Consulting & integration2007–2022Accenture management consulting and systems integration, then large platform and data programs in universities, media, retail and fintech.
Founder2014–2017Mendao Travel, a B2B platform connecting 700+ Australian wineries and suppliers to Ctrip and other Chinese platforms.
AI in government2023–2026Brought generative AI, in-house models and data platforms into NSW Education and federal Agriculture, with the governance to match.
Building my own2026–AI Business OS, LearnCraft and AI X Australia. Handing the method to owners and their teams.
Full career · 9 roles
2024–2026
DAFF · Australian GovernmentProgram Manager, AI Adoption, Data & Innovation · A$150M+ biosecurity transformation · responsible AI governance
2023–2024
NSW Department of EducationProgram Delivery Lead, Digital Learning & AI · A$10M+ program · 2,000+ public schools
2022–2023
Coposit · Regulated fintechHead of Product · built the product and delivery team · company then raised a A$14M first round
2021–2022
News Corp AustraliaProgram Manager, Data & Platform Transformation · 20+ systems integrated
2020–2021
GreencrossProgram Manager, Web Platform & Data · 200+ stores, 150+ vet hospitals and e-commerce data unified
2017–2020
Macquarie UniversityDigital Transformation Program Manager · A$10M domestic and international admissions platform · global agent portal
2014–2017
Mendao Travel · FounderBacked by a Meituan angel investor and a Ctrip shareholder · 700+ Australian suppliers
2007–2014
AccentureSenior Manager, Management Consulting & System Integration · education, government, financial services
2004–2006
GoGet CarShare · Employee #1Software Development Team Lead · built the platform with the two founders
Four services · one OS

One AI Business Operating System

Four ways to work together, depending on where you are. All built on the same five-layer framework.

Entry · Diagnostic

AI Diagnostic

One-to-one. Find which of the five layers is holding your business back, and what to do first.

30 minutes · for owners not sure where to start
Cohort · Program

AI Business OS Program

A weekend intensive plus 90 days of coaching. Everyone builds with their own business material.

Build version 1.0 of your AI Business OS in 90 days
Team · Training

In-house AI Training

For leadership and frontline teams. We use your own processes to build AI workflows you can use straight away.

Half a day to two days · tailored
FDE · On site

Forward Deployed

I join your team, pick one real workflow, and take it from data and tools through to go-live and training.

Per project, usually 4–12 weeks
L1Business identityWho you are, what you sell, to whom
L2Knowledge baseYour know-how in a form AI can read
L3AI executionWriting, replying, reporting
L5Business scenariosAcquire, follow up, close, deliver
Cases · tested on ourselves first

Three deployments

My business · AI + education

LearnCraft

An AI-first online learning platform built around personalised practice and AI tutoring. Parents, teachers and students each have their own role: teachers design the course, AI generates the content and gives every student personalised practice and tutoring, and parents can see progress at any time.

English writing is the first subject. Maths, reading and science run on the same foundation.

learncraft.ai ↗

AI across the whole chain
  1. AcquireDigital-human videos and AI content, at volume
  2. ConvertAI first replies, follow-ups and sales scripts
  3. CreateTeachers set the framework, AI generates lessons
  4. DeliverAI feedback, weekly personalised practice packs, AI tutor
  5. ReportProgress reports for parents, reviewed by teachers
1,000+registered users in the first 3 months
Month 3five-figure monthly revenue
1,200+Australian teachers registered or following
Federal government · own models + LLM workflows

AI-assisted biosecurity clearance at DAFF

Importers submit large volumes of certificates and documents that must meet biosecurity requirements. That review used to be done by hand by 70+ staff. We moved it to AI-assisted review: AI classifies and processes the documents, and people look only at what needs judgement.

We combined LLM workflows from providers such as OpenAI and Anthropic with our own models, trained on our own data science pipeline, backed by responsible AI governance and privacy controls.

A system for making an organisation AI-ready
  1. LLMsOpenAI and Anthropic workflows for documents and decisions
  2. Own modelsInternal models trained on business data
  3. PipelineDatabricks + Azure data science pipeline
  4. GovernancePrivacy assessments, security review, responsible AI
70+manual reviewers moved to AI-assisted
A$150M+program size
0major privacy findings
State government · governing GenAI in classrooms

NSW Department of Education

A statewide learning platform program worth over A$10M, covering 2,000+ public schools. Before generative AI goes into classrooms, government sets the rules, then the features.

Following the Australian Framework for Generative AI in Schools, we built privacy assessments, content permissions and usage boundaries into the platform before launching the AI writing-feedback pilot.

Three groups, three sets of rules
  1. StudentsWhat they can use AI for, and which work stays theirs
  2. TeachersHow they use AI to plan and give feedback, and who is accountable
  3. ParentsWhat they can see, and how their child’s data is protected
2,000+public schools
12months to MVP
90%pilot teacher satisfaction
Live · Tuesday 27 October 2026

See you in Haymarket

AI X #2 · BUSINESS LEADERS ONLY · INVITE ONLY

Real AI cases from
three companies, behind closed doors

Two hours. Take home AI playbooks that three companies already run.

AI LEAD GENWayneCEO of an AI education company. Built a scalable AI content engine for lead generation.
AI SAASNorlandPrincipal of an accounting firm. Built the firm’s own business system with no coding background.
AI WORKFLOWSChrisCIO of a property leasing company. Runs marketing and operations with a team of AI agents.
  1. Real casesWhat three companies handed to AI, and what it returned
  2. WorkshopBeginner and advanced groups, with answers on the spot
  3. DrinksWine and snacks, and a look at what other businesses are doing
WhenTuesday 27 October · 5:30–7:30pm
WhereHaymarket HQ · Level 2, 63 Dixon St
A$129
Wine and snacks included · 15 seats · includes the three-company AI playbook and a 30-minute one-to-one diagnostic
3:00pm · same day · freeHSITP Hong Kong cross-border startup forumFor founders and talent · Register ↗
Every Wednesday · from 4 NovemberAI X NightLearn and build together · aixaustralia.org ↗
Channels

Find me here

/01 · WEBSITE
LearnCraftlearncraft.ai · AI tutoring platform
/02 · COMMUNITY
AI X Australiaaixaustralia.org · Sydney AI community
/03 · LINKEDIN
Wayne Wenlinkedin.com/in/waynewen
Write to me

Let’s talk

In-house training, FDE, the program, speaking or partnerships: it all goes to one inbox. Keep it short.

wayne.www@gmail.com

Please add “AI BOS” to the subject line

Three ways in
TEAMIn-house AI training · FDE · leadership workshops
COHORTAI Business OS Program · one-to-one diagnostic
STAGETalks · podcasts · community · media

Sydney · Mon–Fri · reply within 48 hours